Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Australia : 2 - 4 weeks
  • Canada : 2 - 3 weeks
  • France : 2 - 3 weeks
  • Germany : 2 - 3 weeks
  • Greece : 2 - 3 weeks
  • Ireland : 2 - 3 weeks
  • Japan : 3 - 4 weeks
  • New Zealand : 3 - 4 weeks
  • The Netherlands : 2 - 3 weeks
  • United Kingdom : 2 - 3 weeks
  • United States : 3 - 4 weeks
  • North America : 3 - 4 weeks
  • Europe : 2 - 3 weeks
  • Australia, New Zealand and Oceania : 3 - 4 weeks
  • Asia Pacific : 3 - 4 weeks
  • Latin America and the Caribbean : 3 - 4 weeks
  • North Africa and the Middle East : 4 - 5 weeks
  • Sub-Saharan Africa : 4 - 5 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Sizing details

Most of our items are made with additional side seam allowance to allow for further adjustments and we also accept custom request at an additional charge.

Custom and personalised orders

Please message size details after purchase on custom size orders. Please note any adaptation or Personalised made to order pieced and alterations of original design or customers own designs are non refundable

Wholesale availability

Wholesale is available based on the quantity you need. Please email with the style and quantity you need and timescale for prices.

When can I expect to receive my item?

Generally made to order items are made and posted between 2-3 weeks with exceptions to bridal occasion gowns and actual arrival will be determined by your location. Please allow 3-7 working days for available stock to be sent out to you. Plesse note again that actual arrival to your destination address is determined by your countries postal system which SosoMe cannot be held accountable for.
All other items already in stock are posted within 3-7 working days to all destinations.

Will I receive the same print as pictured

Unless otherwise stated in the individual listing, you will recieve item as pictured.

Do you cover returned postage?

Returned postage is covered by the customer

Do you do custom request on items not from your store?

Yes. All custom request start from £300 GBP actual price will be determined on review of the item you need made.

Postage and tracking

All postage is now sent with tracking number